Refund Policy

Thank you for purchasing from Blackwell Medical Supply. Due to the nature of medical supplies, we maintain a limited refund policy as outlined below.

1. Refund Eligibility

Refunds are only available under certain circumstances and must meet all of the following conditions:

• The request is made within 30 days of delivery

• The item is unused, unopened, and in its original packaging

• The product is not listed as non-refundable (see Section 3)

• Proof of purchase is provided

All refund requests are subject to review and approval.

2. Acceptable Reasons for Refunds

Refunds may be approved for the following reasons:

• Defective or damaged items upon delivery

• Incorrect item shipped

• Items missing from the order

Any damage or error must be reported within 5 days of delivery.

3. Non-Refundable Items

For safety, hygiene, and regulatory reasons, the following items are not eligible for refunds:

• Opened or used medical supplies

• Sterile products with broken seals

• Personal protective equipment (PPE) once opened

• Clearance or final-sale items

4. Handling, Restocking & Processing Fees

• Approved refunds may be subject to handling, restocking, or processing fees

• Fees will be deducted from the refund amount

• Original shipping costs are non-refundable, unless the return is due to our error

5. Return Process

Before returning any item:

1. Contact us at [your email] to request return authorization

2. Include your order number and reason for return

3. Wait for approval and return instructions

Unauthorized returns may be refused.

Customers are responsible for return shipping costs unless the return is due to our error.

6. Refund Method & Timing

• Approved refunds will be issued to the original payment method

• Processing time is typically 5–10 business days after we receive and inspect the returned item

7. Exchanges

Exchanges may be offered at our discretion, depending on product availability and eligibility.

8. Policy Changes

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

9. Contact Us

For refund or return questions, please contact:
Email: info@blackwellmedicalsupply.com