Privacy Policy

Blackwell Medical Supply values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from our online medical supply store.

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1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely by third-party payment processors)

b. Order and Transaction Information

• Products purchased

• Order history

• Shipping and delivery details

c. Technical Information

• IP address

• Browser type

• Device information

• Pages visited and usage data (via cookies or analytics tools)

We do not intentionally collect sensitive medical records or protected health information (PHI) unless explicitly required for order fulfillment and permitted by law.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you about purchases, shipping, or support requests

• Improve our website, products, and services

• Prevent fraud and ensure site security

• Comply with legal and regulatory requirements

3. Sharing Your Information

We may share your information only with:

• Service providers (payment processors, shipping carriers, IT services)

• Legal authorities if required by law or to protect our rights

• Business partners strictly for order fulfillment purposes

We do not sell or rent your personal information.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enable core website functionality

• Analyze traffic and usage patterns

• Improve user experience

You can control cookies through your browser settings.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of your data (subject to legal requirements)

• Opt out of marketing communications

To exercise these rights, contact us using the information below.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders

• Meet legal, regulatory, or accounting obligations

• Resolve disputes

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our website is not intended for children under 18, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.